Spa Policies

Paula, owner of Radiance Skin Spa, takes great pride in offering the best of care for her clients. These policies were designed to ensure a high quality and relaxing experience.

CALLING

Your calls/texts are very important to Radiance Skin Spa and we are eager to speak with you. Our hours are by appointment only. As a courtesy to our clients, when in session, we will be unavailable to answer the phone. If you do not leave a message/text, we will be unable to return your call/text. All calls/texts will be returned as soon as we are able to. Thank you for patience and understanding!

SPA ETIQUETTE

We ask that you soften your voice upon arrival. Also please turn off your cellular devices. Our goal is to provide the most peaceful and relaxing environment possible to each and every guest. Thank you for your consideration.

ARRIVAL TIME

Radiance Skin Spa is exclusive to you at the time of your appointment so we kindly requests all clients to please arrive on time to your appointment which will allow for you to unwind, drink some water, and use the restroom. New clients please arrive 15 minutes before your appointment time to fill out your initial intake form.

LATE ARRIVALS

Late arrivals will limit the time of your service, thus lessening the effectiveness and your pleasure. Your treatment will end on time to accommodate the next guest’s scheduled appointment. The full value of your treatment will apply. If the unfortunate circumstance occurs and a late arrival is unavoidable, please call to notify when possible.

CANCELLATIONS/NO SHOWS

Unanticipated events happen…it is a fact of life, but please note your reserved appointment is time exclusively for you. Please acknowledge and respect the cancellation policy, keeping in mind that “no shows” or last minute cancellations leave empty treatment times and other clients, who could not get in, at an inconvenience… Remember your time is reserved especially for you.

Paula kindly requests that cancellations or changes to appointments be made at least 24 hours in advance. Cancellations made less than 24 hours will be subject to a $25 cancellation/no show fee.

PAYMENT

Cash, checks, Visa, Amex or MasterCard. Payments are due upon completion of services.

GIFT CERTIFICATES

Gift certificates must be presented at the time of redemption. We are not responsible for lost or stolen gift certificates.

SPA FINDER/SPA WISH

Spa Finder/Spa Wish gift certificates are accepted on any full priced service(s). Spa Finder/Spa Wish cards may not be used or combined with any other special, promotion, products or discounts.

GRATUITIES

Gratuities are never expected, but graciously accepted for outstanding service. Standard practice for excellent service ranges from 10-25%.

PRICING

Prices are subject to change without notice.

Privacy Policy:

Radiance Skin Spa has created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We respect the privacy of our clients and will not release any client information to third parties. We will never trade, sell, rent, or share addresses or any other personal information with anyone. Any information obtained is used to process your order or maintain your client file only. Email and physical addresses are used solely for the purpose of communication between Radiance Skin Spa and clients. We respect your time and attention by controlling the frequency of any mailings.

If you would prefer to cease receiving mail or email, or to change your expressed interests, simply let us know and your file will be updated.

Disclaimer:

Articles and/or other information contained within this website is for informational use and is not intended to diagnose or treat any medical condition, and should not be considered medical advice. If you are experiencing a medical condition please seek the advice of your health care provider.

Thank you so much for making yourself familiar with Radiance Skin Spa’s policies as they were designed to ensure that you are taken care of in a timely and professional manner.  We hope to make every visit to Radiance Skin Spa a pleasant one.